Privacy Policy

Who we are A Helping Hand Privacy Policy applies to the collection, storage, use and…

Who we are

A Helping Hand Privacy Policy applies to the collection, storage, use and disclosure of your personal information by A Helping Hand, supporting partners of lost Veterans Inc. “AHH” (ABN: 31 271 512 882) in accordance with the Australian Privacy Principles (APPs).

We are dedicated to keeping your details private and any information, we do collect in relation to you, is kept strictly secured. Your personal details are not sold or swapped with anyone. From time to time & in line with legislative changes, our privacy policy & procedures will be reviewed & updated if appropriate. Please check our website on an ongoing basis or contact us for information on our most up-to-date practices.

Our website address is:


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Disclosure of information

We will only disclose personal information to reputable companies and suppliers we engage to process data on our behalf. We may disclose your email address details to our email service provider who has branches located in Australia only. “AHH” will not disclose your personal information unless it is necessary to:

  • Ensure the proper functioning of the event operation such as the provision of tickets (processing & sending your tickets)
  • Be used confidentially by an agency engaged in marketing, planning, product development and research services
  • Disclose personal supporter information if required by law.


When purchasing event tickets from “AHH” your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology.

SSL encryption is the industry standard, and is the same encryption technology that is used by banks. “AHH” does not keep your credit card details on our servers. This information is passed directly through to our banking institution when your ticket order is processed. “AHH” is a Merchant PCI DSS (Payment Card Industry Data Security Standards) compliant company and we are audited regularly to ensure that we abide by strict data security standards so that we can continue to maintain this security level within the industry. If you have any questions regarding our security policy, please contact our customer support centre on or simply contact us using your preferred method.

“AHH” assumes no responsibility for information practices of third party sites where the user can link through to our webpages. Please review the privacy policies listed on these sites before disclosing personal information. Please be aware that any information provided on social media platforms such as Facebook can be seen by the general public and “AHH” does not take responsibility for information disclosed in this manner.


“Cookies” are used to allow you to maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from “AHH” only last while you’re browsing our website. We do not store persistent cookies on your computer.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

How to Contact Us

“AHH” undertakes promotional offers and special events that may be communicated to supporters through our direct mailings, emails and social media. Supporters can contact us to opt out of these communications through the email address below.

  • Email: To unsubscribe from receiving our email campaigns simply click on the supplied link at the bottom of the email you received from us or alternatively send an e-mail to with ‘UNSUBSCRIBE’ in the subject line.

To provide feedback on this policy, to make a complaint or to comment on any other matter relating to “AHH”, please do not hesitate to contact us via the above methods. 

In addition to the above, our Privacy Policy can be sent to you by emailing our Customer Support Centre on for a mailed copy.